Standard and Expedited Shipping
Our default shipping provider/method for domestic shipments is FEDEX Ground as if offers our customers the best time to rate ratio. We do work with other shipping providers such as USPS, UPS and DHL and can expedite shipping if requested by customer. To make a request, call us directly M-F 8-5 PST and a service representative will assist you.
All domestic orders from our standard online catalog will be shipped within 1-3 business days from time order is placed. Add an additional 3-4 days for ground delivery. We do offer 2nd Day and Saturday deliver, please call to request these upgraded shipping services.
Do you charge any form of handling fee for your products? Every company has operational costs and some companies will include a small fee for handling to help cover warehousing, boxes and tape costs. Make sure you offer full transparency and alert the customer what charges they’ll encounter.
We offer online order tracking, just log into your account and enter your order number to see its current location or status. If you are having issues with our tracking tool, please contact us directly via email or our online form and a service rep will assist you.
We ship worldwide! We offer worldwide shipping through U.S. Postal Service and offer a full-array of shipping methods. Your item will ship within 1-3 business days, allow an additional 6-10 days for delivery. We also offer even faster delivery options through FEDEX. Our website is set up to handle most international shipments, but if you have a questions or would like to expedite your order, please don’t hesitate to ask.
If you’re not satisfied with your purchase we offer a 14-day no excuse return policy. Simply return/ship the item back to us in its original packaging and condition and we’ll gladly refund your money. We want only happy customers which is why we make it easy. If this item is damaged upon delivery we can also send out and expedited replacement at no extra charge.
Shipping Discounts for Multiple Items
If you are shipping multiple orders to the same location you maybe eligible for a hug shipping discount. To find out more please contact us before placing the order and a service rep will get you’re a more accurate shipping quote.
All surfboard orders are shipped with a standard $100 insurance coverage in case of damage or loss. If you’d like to up the amount to include the full value of your shipment please contact us directly to upgrade this service at (888) 318-2791.
PayPal (Verified Vendor), Credit Card (Visa, MC, Disc, AMEX), Check, MO, Bank Transfer
If you don’t see the payment method that you’d like to use please contact us directly and we’ll see what we can do for you.
30 Day Money-Back Guarantee!
30 Day unconditional exchange or refund: If for any reason you are not happy with any items purchased, WeeBoards will happily exchange or refund the item within 30 days from the date of purchase, without question, provided;
- You have proof of purchase (receipt, credit statement or invoice);
- The products are returned in their original packaging with all labels and instruction manuals included, unused and undamaged;
- The product you are returning is currently ranged by us;
- You return the product within 30 days of purchasing it from us; and
- You bear all costs, such as shipping and insurance, related to the return of the product to us.